XPLOR FAQS

The admission price to Xplor Fuego for children is 25% off on the regular adult ticket price. We do not recommend this park for children under 5 years old.

No, Xplor Fuego does not include an open bar service with alcoholic beverages for the safety of all our visitors.

At Xplor Fuego, a wide buffet awaits you with delicious options for you to recover your energy after the adventure. Features BBQ ribs and countless dishes, including tasty desserts.

No. Transportation to Xplor is only included if you add it at the time of purchase.

Your admission to Xplor includes:

To have access to Xplor, you just have to present your coupon at the park ticket offices or to your tour operator before boarding the bus that will take you from your hotel or meeting point.

Yes, you can present your digital coupon at the Xplor ticket booths with an official I.D. with photograph.

No. Transportation to Xplor Fuego is only included if you add it at the time of purchase.

Your admission to Xplor Fuego includes:

To have access to Xplor Fuego, you just have to present your coupon at the park ticket offices or to your tour operator before boarding the bus that will take you from your hotel or meeting point.

Yes, you can present your digital coupon at the Xplor Fuego ticket booths with an official I.D. with photograph.

Xplor opens Monday through Saturday from 9:00 a.m. to 5:00 p.m.

Xplor Fuego opens Monday to Saturday from 5:30 p.m. to 11:00 p.m.

Recommendations for visiting Xplor include wearing shorts, a T-shirt, a swimsuit, and water shoes that fasten to the ankle, so you won't lose them when you fly over the jungle on the zip-lines. Flip flops or crocs shoes are not recommended. Remember to take a change of clothes.

Among the recommendations for Xplor Fuego, they include wearing a bathing suit, shorts and a T-shirt, as well as water shoes or shoes that can get wet, avoiding wearing sandals or croc shoes that can easily fall off.

No, it is not allowed to bring food or drinks into the Xplor park. However, your admission includes snacks, non-alcoholic beverages, and a tasty buffet in the park's restaurant that you can repeat as many times as you want.

Sorry, access with food and drinks is not allowed. Your admission to Xplor Fuego includes a delicious BBQ buffet dinner, snacks, and unlimited non-alcoholic beverages.

Yes, you can access the park with food for a baby like milk formulas, baby food, etc.

If you need to know how to get to Xplor, you should drive along the Chetumal - Puerto Juárez Federal Highway that goes from Cancun to Tulum and Riviera Maya. Xplor Park is about 6 mi (10 km) from Playa del Carmen and there is free parking for our visitors.

For a more comfortable visit, we recommend you to buy your admission with round-trip transportation from your hotel in Cancun, Playa del Carmen or Riviera Maya.

Yes, Xplor is wheelchair accessible. However, much of the park is made of stone and has many slopes and wet surfaces, which makes it difficult for people in wheelchairs to move around. In case you attend with a wheelchair and purchased a tour with transportation, we ask you to contact our contact numbers, giving notice of your visit in order to provide you with the best care.

Yes, we have lockers for 2 people where you can store a backpack with all your belongings (no deposit is required).

No, we ask you to only use sunscreen and sunblock containing titanium oxide and zinc oxide at the park. Help us minimize the environment impact by using products without chemicals.

No, we ask that you use only chemical-free and biodegradable repellents inside the park.

We recommend that you wear closed shoes that can get wet or water shoes, as well as a swimsuit and comfortable clothes, as well as a change of clothes and a towel.

To live the Xplor Fuego experience to the fullest, we suggest you bring water shoes or closed shoes that can get wet, as well as a swimsuit, towel, and a change of clothes.

Yes, the activities in Xplor are designed for the whole family, always under the supervision of an adult in the case of minor explorers and the minimum age is 5 years. However, the activities have minimum height or minimum weight restrictions.

Xplor offers exciting adventures such as sliding down the tallest zip-lines in the Riviera Maya, two circuits to travel in an amphibious vehicle, an Underground Expedition through flooded caverns, swimming in a stalactite rivers, taking a dip in a cenote in the Hammock Splash, paddling a raft across an underground river and discover Toboganxote, the only 5-in-1 slide in the world.

All the activities at Xplor are included with your admission.

Activities at Xplor Fuego are for people over 5 years of age and must be accompanied by an adult at all times. For the zip-line activity, the minimum weight is 88 lbs (40 kg) and a minimum height of 3.6 ft (1.10 m), in addition to correctly adjusting the harnesses. All activities have minimum height limitations to participate, for the safety of our youngest visitors.

At Xplor Fuego, you can slide down zip-lines, drive an amphibious vehicle through a 3 mi (5 km) circuit, discover Toboganxote, the only 5-in-1 slide in the world, swim in an underground river, take a dip in the Hammock Splash or even row a raft by a stalactite river.

All the activities at Xplor Fuego are included with your admission.

Toboganxote promises unparalleled fun as the world's only 5-in-1 slide. A minimum height of 4.2 ft (1.30 m) is required, with a maximum weight of 300 lbs (136 kg). It is not recommended for individuals with epilepsy, recent surgeries, heart or back problems, asthma, hypertension, or a fear of heights.It is mandatory to use a helmet and know how to swim.

Yes! Toboganxote is an exciting attraction at both Xplor and Xplor Fuego, featuring four types of descents that culminate in a wave pool, where you can stay as long as you wish.

The minimum age to enjoy activities at Xplor is 5 years, although some may have height or weight restrictions. For Toboganxote, a minimum height of 4 ft (1.20 m) is required.

Yes, Xplor opens Monday to Saturday, including holidays. We hope to see you very soon and make your day an unforgettable moment.

If you are ready to purchase your admission to Xplor, choose the date of visit, add how many adults and children under 12 years old are coming with you. For your payment, you can use your credit card or PayPal account to then receive your purchase confirmation and coupon by email to present it with an official I.D. the day of your visit.

Of course, Xplor Fuego Park is open from Monday to Saturday, including holidays. We are waiting for you very soon to live an extraordinary night adventure in the Riviera Maya.

To reserve your ticket to Xplor Fuego, quote by choosing your visit date and indicate the number of adults and children under 12 years of age accompanying you. For your payment, you can use your credit card or PayPal account to then receive your purchase confirmation and coupon by email to present it with an official I.D. the day of your visit.