XEL-HÁ FAQS

No, the admission to Xel-Há does not include transportation, only the TOURS include transportation to the parks departing from Cancun or Riviera Maya.

Your admission to Xel-Há All-Inclusive features:

The Xel-Há Total ticket, in addition to including your admission to Xel-Há All-Inclusive, will have an Optional Activity to choose between Adrenaline, Sea Trek® and Snuba® Caleta.

To have access to Xel-Há, you just have to present your coupon at the park ticket offices or to your tour operator before boarding the bus that will take you from your hotel or meeting point.

Yes, you can present your digital coupon at the Xel-Há ticket booths with an official I.D. with photograph.

The schedule for Xel-Há is from 8:30 a.m. to 6:00 p.m., Monday to Sunday, including holidays.

We recommend that you wear comfortable shoes, a swimsuit and fresh fabrics, as well as a change of clothes. Water shoes can also be very useful during your visit or a sun protection shirt. If you forgot any of these items, you can buy it at the different stores inside the park. Don't worry about the rest, fun is guaranteed.

The entrance of food or beverages to Xel-Há Park is not allowed. As an all-inclusive park, your admission includes unlimited access to the different restaurants and drinks during your stay.

Yes, you can access the park with food for a baby like milk formulas, baby food, etc.

If you wonder how to get to Xel-Há, drive through the Chetumal - Puerto Juárez Federal Highway that connects Cancun Airport with the Riviera Maya. Xel-Há Park is 30 mi (48 km) from Playa del Carmen and 11 mi (18 km) north of Tulum. You will find free parking for visitors.

Of course, there is wheelchair access to Xel-Há and we have units for rent. Much of the park is accessible to people with wheelchairs. If you include transportation with your admission and one of your companions uses a wheelchair, please contact us by phone to give notice of your visit and provide you with the best care. If you want to rent a wheelchair in Xel-Há, the price is 21 USD and it is necessary to leave a guarantee ID and a refundable deposit of 400 MXN.

Yes, you will find lockers in Xel-Há in different modules throughout the park and their rent is included with your admission. In case of loss of the key, you will have to cover the cost.

No, we ask you to only use sunscreen and sunblock containing titanium oxide and zinc oxide at the park. Help us minimize the environment impact by using products without chemicals.

Our recommendation is to wear comfortable clothes and shoes. We suggest you bring water shoes and a change of clothes for when it's time to return to your hotel.

There are different activities for children in Xel-Há and they are included with your admission. Most of the activities at the park are for the whole family, although there are some Optional Activities with age restrictions such as the Swim with Dolphins. We also have an exclusive area for the little ones called World of Children.

Xel-Há is a park for the whole family and you can do different activities, from resting in a hammock, to letting yourself be carried on an inner tube by the river that flows into its enormous cove. You can also take a bike tour, walk through the jungle and even climb to the top of the Scenci Lighthouse to enjoy the view and then descend at full speed on a waterslide.

If you wish to book optional activities in Xel-Há, we recommend doing so at the time of your purchase on our website or through the Customer Service Center.

Yes, Xel-Há opens Monday to Sunday, including holidays. We are waiting for you soon to make your day unforgettable.

If you are ready to purchase your Xel-Há Admission, choose the date of visit, add how many adults and children under 12 years old are coming with you. For your payment, you can use your credit card or PayPal account to then receive your purchase confirmation and coupon by email to present it with an official I.D. the day of your visit.