XENSES FAQS

No, transportation to Xenses is only included if you purchase a TOUR, which is provided from Cancun or Riviera Maya.

Your admissipon to Xenses includes a half-day experience with original activities and more than 50 fantastic scenarios:

To have access to Xenses, you just have to present your coupon at the park ticket offices or to your tour operator before boarding the bus that will take you from your hotel or meeting point.

Yes, you can present your digital coupon at the Xenses ticket booths with an official I.D. with photograph.

There are different schedules for Xenses, depending on your admission. It is a half day park and opens Monday to Saturday. If you come on your own, you can access between 8:30 AM and 1:00 PM.

Between the recommendations for visiting Xenses, we suggest you dress with light clothing and bring shorts, a swimsuit, water shoes, as well as a change of clothes and a towel.

It’s not allowed to enter with food or beverages into Xenses is not allowed. You will find inside the park where you can buy a delicious snack or something to drink.

Yes, you can access Xenses with food for a baby like milk formulas, baby food, etc.

If you are searching how to get to Xenses, you must drive south from Cancun through the Chetumal - Puerto Juárez Federal Highway. After passing Playa del Carmen, the exit is about 6 mi (10 km) away, and Xenses Park has free parking. You can also add round-trip transportation from your hotel at the moment of purchase.

Yes, there is wheelchair access to Xenses. However, some of the attractions do not offer the necessary features for wheelchair visitors to participate.

Yes, the use of lockers at Xenses is already included with your admission.

No, we ask you to only use sunscreen and sunblock containing titanium oxide and zinc oxide at the park. Help us minimize the environment impact by using products without chemicals.

We suggest you wear a swimsuit and comfortable closed shoes that can get wet or water shoes. You should also bring a change of clothes and a towel with you. Avoid using sandals or shoes that do not fit the ankle as it can fall in some activities.

The minimum age for Xenses is 5 years old and the activities are designed for the whole family. However, some of them may have height or weight restrictions.

In Xenses, you can live an experience in complete darkness through different ecosystems in Xensatorium, fly on a zip-line in a horizontal position in Bird Flight, put your senses to the test in Town where you don't know if you are going up or down, slide on the Slip waterslide, and have a wonderful time at the fantastic scenarios.

All activities in Xenses are already included with your admission. We suggest you purchase a photo package so that you can take a nice souvenir home and fully enjoy your visit to the park.

Yes, Xenses opens Monday to Saturday, including holidays. We hope to see you very soon and make your day an unforgettable moment.

If you are ready to purchase your admission to Xenses, choose the date of visit, add how many adults and children under 12 years old are coming with you. For your payment, you can use your credit card or PayPal account to then receive your purchase confirmation and coupon by email to present it with an official I.D. the day of your visit.