Preventive measures implemented by Grupo Xcaret
At Grupo Xcaret we’ve always been synonymous with safety and quality, where we prioritize the integrity and well-being of our visitors, guests and members. Learn in detail about our protocols within the 360° Xafety model.
INTERNATIONAL TRAVELERS
Due to the current global situation, we want to give you the certainty that, with the implementation of our support measures, we ensure your safe return home.
In addition to the health protocol of the 360° Xafety model and as a preventive measure, we offer diagnostic tests with an additional cost out by a medical diagnosis center with the necessary training and credentials.
TEST APPLICATION
| TYPE OF TEST | LOCATION | COST | LEGAL |
|---|---|---|---|
| Antigen test | Hotel Xcaret México & Hotel Xcaret Arte | $25 USD | Available for guests and members from 10:00 to 13:00 hours and from 20:00 to 23:00 hours* |
| La Casa de la Playa | $35 USD | Available for guests and members from 10:00 to 13:00 hours and from 20:00 to 23:00 hours* | |
| Parks | $19 USD | Only for visitors who request it | |
| PCR test | Hotel Xcaret México & Hotel Xcaret Arte | $80 USD | Available for guests and members from 10:00 to 13:00 hours and from 20:00 to 23:00 hours* |
| PCR test | La Casa de la Playa | $100 USD | Available for guests and members from 10:00 to 13:00 hours and from 20:00 to 23:00 hours* |
*In the event of requesting a test outside the established hours, an extra 120 USD charge will apply for medical consultation. If a guest is in isolation due to a positive COVID test and needs another test, the hotel's medical service will provide the service inside the room to avoid the guest's transfer to the doctor's office. The established prices are respected as long as the schedules mentioned above are met.
In the event of a positive result from guests or partners, and the companions registered under the same reservation decide to end their stay at Hoteles Xcaret, they must remain in the room until their originally reserved stay ends. We will respond according to the COVID-19 patient care protocol established by the authorities of our tourist destination.
360° XAFETY BUSINESS MODEL
or Grupo Xcaret the trust of our visitors, guests, México Destination Club members and coworkers is paramount. For this reason, we have created our 360° Xafety Model which comprises our hygiene and safety protocols that will make you feel as safe with us as you do at home. This model has been developed with the advice of specialized professionals on infectious diseases to safeguard the health of those who honor us with their visit or stay.
With 360° Xafety implementation, around 1,300 actions in Parks, Tours, Hotel Xcaret México and México Destination Club have been activated, which have been grouped in 104 major categories in this model, including the use of technology through an Operation App to guarantee an unforgettable and safe experience. Thus, the execution of these hygiene and safety protocols, allows us to build confidence in all our visitors, Hotel Xcaret México guests, México Destination Club members, coworkers and suppliers.
360° XAFETY IS BASED ON FOUR MAIN PILLARS:
HEALTH AND CARE PROCESSES: DISINFECTION
To ensure the effective disinfection of the areas and based on the recommendations issued by the World Health Organization (WHO), we use high impact disinfectants, with long-term residual activity, biodegradables and authorized by U.S. Food and Drug Administration (FDA) and U.S. Environmental Protection Agency (EPA) to guarantee the disinfection on all areas and surfaces where our visitors, guests, Mexico Destination Club members and coworkers may have contact with.
For our guests and tour clients, disinfection processes are applied on hand luggage, handbags and strollers. Room cleaning and disinfection is carried out every day. In addition, hotel linens are laundered according to health center standards and routine procedures. Deep cleaning and disinfection in all our business units' restrooms, showers and dressing rooms, using hospital-grade products
CARRYING CAPACITY AND SEAT: DISTANCING
Capacity is reduced in all our parks, tours, consumption centers and swimming pools according to the current state epidemiological traffic light. It is important to consider that the vast majority of our spaces are wide open and immersed in nature, making it easier to have enough space among people.
CONTROL MEASURES: PEOPLE CENTERED
Hand sanitizing and handwashing stations are properly identified and distributed in strategic points at every facility of our business units, as well as in our transportation fleet.
A health kit is delivered to all our guests of Hotel Xcaret México upon arrival, which includes: individual sanitizing gel, face mask and basic preventive advice.
To decrease physical contact, we’ve reduced the use of stationary within our facilities, to the extent possible.
Coworkers’ personal hygiene measures continue to apply, with a strong focus on monitoring and guaranteeing the correct handwashing at least every hour and, in many cases, even more frequently.
Coworkers are provided with personal protection equipment (face shield, face masks, gloves, closed footwear, among others) of mandatory use and according to their functions. In addition, we request our suppliers to wear their own personal protection equipment required to access our facilities.
Signaling at strategic locations, to reinforce the communication of basic hygiene measures (handwashing, covering your mouth and nose when sneezing, among others) in visitors, coworkers and service areas, strengthening the hygiene practices recommended by the World Health Organization (WHO).
QUALITY AND HYGIENE PROCESSES: FOOD AND BEVERAGE
Safety and hygiene in food and beverage is paramount in order to provide the best service and make our visitors, guests, and México Destination Club members happier and therefore, currently we have the FoodCheck and DineCheck Certifications from Cristal International Standards, as well as the Distintivo H regulations, ensuring food safety
To continue ensuring the optimal management of food and beverage, Grupo Xcaret applies a strict protocol on the reception of merchandise within the disinfection area and by product type. Furthermore, we’ve increased the preventive measures of the Wash, Rinse, Disinfection and Drying Zone.
CERTIFICATES AND ASSOCIATIONS
At Grupo Xcaret, we have certified all our activities and operations at all times. We are backed by several prestigious organizations that have verified from a long time ago all our standards. Our process contemplates every guideline recommended in food handling, cleaning of areas, supply chain, etc.
Widely recognized institutions around the globe support and certify our process to guarantee that we place our operations under the highest quality and service standards. Our commitment to our visitors and guests moves us at each step to provide confidence, plus offering spaces where they can be comfortable, and their safety is on good hands